Effective Behavioral Based Interviewing Workshop

Dates: 20th - 21st September 2010
Speaker: Kevin Gan
Course Fees: RM 2500

It is imperative to control and minimize inefficiency and costly wastage from hiring wrongly. Behavioral Based
Interviewing is a crucial and essential skill required by all hiring managers to employ the right staff for their
organization ... more


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Certified Call Quality Management Program
Date 22nd – 24th September 2010
Speaker: Ken Ng
Course Fees: RM 2800

In contact centers, this is the most effective method for improving agent skills, motivation levels and the overall level of service delivery within the operational calling floor. When calls are monitored properly, not only can it improve the customer experience, it can also improve overall call center performance, reduce callbacks, focus training efforts, identify process improvement opportunities and facilitate employee ... more

 

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Executive to Manager- The Transition Workshop


Date: 29th & 30th September 2010
Speaker: Ernie Chen & Jeremy Lee
Course Fees: RM 2500

Many expect a smooth transition from an executive to a manager however the truth is that the journey is long
and tricky. It is therefore critical that the questions be answered and doubts of newly promoted managers be
dispelled as soon as possible. This workshop is designed for recently appointed Managers. It is presented in
two parts, beginning with the personal development skills needed for the new manager and thereafter
proceeding to the management of others ... more


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Certified Contact Center Team Leader Program

Certified Train the Trainer

The Power of 360 Branding Workshop

Certified Contact Center Manager Program

Corporate Entrepreneurial Leadership

Young Executive Leadership

Coaching and Mentoring for Performance Workshop

Certified Contact Centre Professional
Certified Sales Profesional

 

 
     


   
 
 
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Customer Service/ Contact Center Training

 
 


Had a lot of fun. Look forward for the CCCM training next. Ken is definitely fantastic Trainer. -- Mayurdeep Baruah, Hewlett-Packard (M) Sdn Bhd, Certified Contact Center Team Leader Program

 

“Mr. Jeremy Lee is a great facilitator. This is a good service training I ever attend. Well done!” --- Etiqa Insurance Berhad, Advanced Inbound Tele-Service Workshop

 

“It was good and presented well will be useful in the future by handle the customer in a proper way. Ken gave a lot information & feedback to overcome Difficult Customer's. I manage to understand the full process and will ensure it will be in use in future.” DHL Express (Malaysia) Sdn Bhd, Managing Difficult Customers Workshop

 


 
   

         
     
         
     
  PSMB Information:  
 


PSMB Act 2001

(Registration of Employers and Payment of Levy)


For PROLUS
Download:
Tuntutan Majikan & Attendance List

 

 
ATCEN Academy