Welcome To ATCEN Academy

	ITIL v3 Program Date: 4th June 2012 TO REGISTER OR FOR MORE INFORMATION : Kindly call Kula at 03-77282623 or email at kula@atcen.com ----------------------------------------------------------------------------------------------------------------------------------------------------- Cisco Certified Networking Associate (CCNA) Program Date: 11th June 2012 TO REGISTER OR FOR MORE INFORMATION : Kindly call Kula at 03-77282623 or email at kula@atcen.com ----------------------------------------------------------------------------------------------------------------------------------------------------- Certified Contact Center Trainer Program Date: 11th - 13th June 2012 Speakers: Ken Ng, Roshini Visvananthan The contact center environment is highly dynamic and everything from systems, processes to people undergoes change consistently. The need to keep up with these changes and the continuous training of agents old and new ... more ----------------------------------------------------------------------------------------------------------------------------------------------------- Forensic Problem Solving for Technical Personnel Workshop Project Management Professional (PMP) Program Certified Contact Center Professional Program MCTS : Window Server 2008 Active Directory Configuration Program Linux Professional Institute Certification (LPIC) 1 Program Certified Call Quality Management Program CompTIA Network A+ Program Design, Operation and Maintenance of Centrifugal Pumps Workshop Advance Presentation and Public Speaking Skills for Business Leaders Workshop MCTS : Window Server 2008 Network Infrastructure Configuration Program Certified Contact Center Team Leader Program The Supply Chain Strategy and Key Performance Drivers Workshop
	Celebrity Trainers Trainers

	(Download Brochure)

	TTT Exemption Letter - Ernie Chen TTT Exemption Letter - Jeremy Lee TTT Exemption Letter - Ken Ng
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Customer Service/ Contact Center Training

“Had a lot of fun. Look forward for the CCCM training next. Ken is definitely fantastic Trainer.” -- Mayurdeep Baruah, Hewlett-Packard (M) Sdn Bhd, Certified Contact Center Team Leader Program

“Mr. Jeremy Lee is a great facilitator. This is a good service training I ever attend. Well done!” --- Etiqa Insurance Berhad, Advanced Inbound Tele-Service Workshop

“It was good and presented well will be useful in the future by handle the customer in a proper way. Ken gave a lot information & feedback to overcome Difficult Customer's. I manage to understand the full process and will ensure it will be in use in future.” – DHL Express (Malaysia) Sdn Bhd, Managing Difficult Customers Workshop


	In-house Workshops Customer Service Mindset & Attitude Creating Branded Experience Effective Service Communication Contact Center Coaching Customer Service English		Certification Programs Certified Contact Center Profesional (CCCP) Certified Contact Center Manager (CCCM) Certified Customer Services Profesional (CCSP) Certified Help Desk Professional (CHDP) Certified Sales Profesional (CSP)

PSMB Information:

PSMB Act 2001
(Registration of Employers and Payment of Levy)

For PROLUS
Download: Tuntutan Majikan & Attendance List