Welcome To ATCEN Academy

	Effective Supervisory Skills Date: 15th - 16th February 2012 Speakers: Advance Tan The Effective Supervisory Skills Workshop provides proven solutions, workable tools and essential skills to develop the management and supervisory skills of a ... more ----------------------------------------------------------------------------------------------------------------------------------------------------- Certified Contact Center Professional Date: 15th - 16th February 2012 Speakers: Roshini Visvananthan This certification program certifies customer contact professionals on the essential soft-skills elements associated with superior telephony ... more ----------------------------------------------------------------------------------------------------------------------------------------------------- Certified Professional Trainer Program Date: 20th - 23rd February 2012 Speakers: Ernie Chen, Jeremy Lee, Ken Ng This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer and facilitator. Facilitated by 3 renowned International Master Trainers to many ... more ----------------------------------------------------------------------------------------------------------------------------------------------------- Dealing with Difficult People @ Work Masterclass Training on Employment Law Workshop Certified Contact Center Coach Effective Business Writing Skills Certified Contact Center Center Team Leader Personal Grooming & Business Etiquette Key Account Management and Selling to Senior Management Business Quantitative Methods – Evaluating Information for Better Business Decision Persuasive Tele-Collection Certified Call Quality Management Design, Operation and Maintenance of Centrifugal Pumps Workshop The New Executive Inbound/Outbound Consultative Tele-Selling Skills Contact Center Conference 2012 Powerful Presentation Skills Prioritization & Time Management Certified Contact Center Manager Successfully Negotiating, Drafting & Managing Service Level Agreements 8D Problem Solving Methodology Certified Contact Center Trainer Business English Communication Certified Help Desk Professional Program Clerical Development Skills Managing Difficult Customer & Service Recovery
	Celebrity Trainers Trainers

	(Download Brochure)

	TTT Exemption Letter - Ernie Chen TTT Exemption Letter - Jeremy Lee TTT Exemption Letter - Ken Ng
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Customer Service/ Contact Center Training

“Had a lot of fun. Look forward for the CCCM training next. Ken is definitely fantastic Trainer.” -- Mayurdeep Baruah, Hewlett-Packard (M) Sdn Bhd, Certified Contact Center Team Leader Program

“Mr. Jeremy Lee is a great facilitator. This is a good service training I ever attend. Well done!” --- Etiqa Insurance Berhad, Advanced Inbound Tele-Service Workshop

“It was good and presented well will be useful in the future by handle the customer in a proper way. Ken gave a lot information & feedback to overcome Difficult Customer's. I manage to understand the full process and will ensure it will be in use in future.” – DHL Express (Malaysia) Sdn Bhd, Managing Difficult Customers Workshop


	In-house Workshops Customer Service Mindset & Attitude Creating Branded Experience Effective Service Communication Contact Center Coaching Customer Service English		Certification Programs Certified Contact Center Profesional (CCCP) Certified Contact Center Manager (CCCM) Certified Customer Services Profesional (CCSP) Certified Help Desk Professional (CHDP) Certified Sales Profesional (CSP)

PSMB Information:

PSMB Act 2001
(Registration of Employers and Payment of Levy)

For PROLUS
Download: Tuntutan Majikan & Attendance List