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Effective Supervisory Skills
Date: 15th - 16th February 2012
Speakers: Advance Tan
The Effective Supervisory Skills Workshop provides proven solutions, workable tools and essential skills to develop the management and supervisory skills of a ... more
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Certified Contact Center Professional
Date: 15th - 16th February 2012
Speakers: Roshini Visvananthan
This certification program certifies customer contact professionals on the essential soft-skills elements associated with superior telephony ... more
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Certified Professional Trainer Program
Date: 20th - 23rd February 2012
Speakers: Ernie Chen, Jeremy Lee, Ken Ng
This intensive, comprehensive and hands on workshop provides all the knowledge, skills and abilities for an individual to become a dynamic all-round trainer and facilitator. Facilitated by 3 renowned International Master Trainers to many ... more
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Dealing with Difficult People @ Work
Masterclass Training on Employment Law Workshop
Certified Contact Center Coach
Effective Business Writing Skills
Certified Contact Center Center Team Leader
Personal Grooming & Business Etiquette
Key Account Management and Selling to Senior Management
Business Quantitative Methods – Evaluating Information for Better Business Decision
Persuasive Tele-Collection
Certified Call Quality Management
Design, Operation and Maintenance of Centrifugal Pumps Workshop
The New Executive
Inbound/Outbound Consultative Tele-Selling Skills
Contact Center Conference 2012
Powerful Presentation Skills
Prioritization & Time Management
Certified Contact Center Manager
Successfully Negotiating, Drafting & Managing Service Level Agreements
8D Problem Solving Methodology
Certified Contact Center Trainer
Business English Communication
Certified Help Desk Professional Program
Clerical Development Skills
Managing Difficult Customer & Service Recovery
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