High Performance Selling and Powerful Closing Techniques Workshop
Date: 3rd – 4th March 2010
Speaker: Ken Ng
Course Fees: RM 1900

This workshop conditions sales people for success, and provides them with proven sales techniques and
strategies used by top sales performers all over the world.

The workshop introduces sales professionals to have winning attitudes together with performance
enhancement strategies so that they will have the confidence and certainty to break through any limitations.

The sales professionals will also learn the psychology of people buying behaviors and the most powerful
persuasion and influence strategies from top income producers worldwide. This ensures they will consistently and continuously deliver desired results..more

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The Power of 360 Branding Workshop
Date: 8th – 9th March 2010
Speaker: Ernie Chen
Course Fees: RM 1900

If you think brands are only for Starbucks and Maybank, think again. Every single organization has its own
personality, its own identity, its own set of characteristics. As the business landscape gets increasingly
competitive, it's more important than ever to brand your organization by clearly conveying your organization's
focus, credibility, and unique contributions. The program will provide leaders and brand executives an
encompassing understanding of the world of branding in an experience based environment. This program is both conceptual and hands-on brand development based..
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Certified Contact Center Manager Program
Date: 10th – 12th March 2010
Speaker: Ken Ng
Course Fees: RM 3500

The Contact Center Manager must possess leadership and operational skills in order to manage an efficient contact center. The operational skills would include goal setting, staffing, training & development and performance metrics. The Contact Center Manager must also be familiar with the entire customer escalation process and diffusing volatile customer situations. This operations manager must demonstrate both tactical competence and strategic awareness in regards to servicing their company’s customer capital. This includes long range planning, working with marketing on forecasting and setting a vision for the contact center operation that is in line with the company mission...
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Contact Center Inbound Tele-skills Workshop
Essential Communication Skills Workshop
Certified Contact Center Team Leader Program
Finance for Non Finance Manager Workshop
Action Leadership Workshop 
Event Management Workshop

Certified Help Desk Professional Program
Stress & Time Management- The EQ Approach Workshop
Train The Trainer – Experiential Learning Facilitation Workshop
Assertiveness & Conflict Management Workshop
Effective Business Writing Skills Workshop
Key Account Management & Selling to Senior Management Workshop
Program Kemahiran Penyeliaan Efektif Workshop
Leaders Launch: Young Executive Retreat Workshop
Powerful Presentation Skills  Workshop

 

 
     


   
 
 
      
   
     
      
     
 

Ken Ng
Yandaro Amien
Mindie
Darren Suresh
 
     
   

 

Customer Service/ Contact Center Training

 
 


Had a lot of fun. Look forward for the CCCM training next. Ken is definitely fantastic Trainer. -- Mayurdeep Baruah, Hewlett-Packard (M) Sdn Bhd, Certified Contact Center Team Leader Program

 

“Mr. Jeremy Lee is a great facilitator. This is a good service training I ever attend. Well done!” --- Etiqa Insurance Berhad, Advanced Inbound Tele-Service Workshop

 

“It was good and presented well will be useful in the future by handle the customer in a proper way. Ken gave a lot information & feedback to overcome Difficult Customer's. I manage to understand the full process and will ensure it will be in use in future.” DHL Express (Malaysia) Sdn Bhd, Managing Difficult Customers Workshop

 


 
   

         
     
         
     
  PSMB Information:  
 


PSMB Act 2001

(Registration of Employers and Payment of Levy)


For PROLUS
Download:
Tuntutan Majikan & Attendance List

 

 
ATCEN Academy