Effective Behavioral Based Interviewing Workshop

Dates: 20th - 21st September 2010
Speaker: Kevin Gan
Course Fees: RM 2500
It is imperative to control and minimize inefficiency and costly wastage from hiring wrongly. Behavioral Based
Interviewing is a crucial and essential skill required by all hiring managers to employ the right staff for their
organization ... more

----------------------------------------------------------------------------------------------------------------------------------------------------

Certified Call Quality Management Program
Date 22nd – 24th September 2010
Speaker: Ken Ng
Course Fees: RM 2800
In contact centers, this is the most effective method for improving agent skills, motivation levels and the overall level of service delivery within the operational calling floor. When calls are monitored properly, not only can it improve the customer experience, it can also improve overall call center performance, reduce callbacks, focus training efforts, identify process improvement opportunities and facilitate employee ... more

-----------------------------------------------------------------------------------------------------------------------------------------------------

Executive to Manager- The Transition Workshop

Date: 29th & 30th September 2010
Speaker: Ernie Chen & Jeremy Lee
Course Fees: RM 2500
Many expect a smooth transition from an executive to a manager however the truth is that the journey is long
and tricky. It is therefore critical that the questions be answered and doubts of newly promoted managers be
dispelled as soon as possible. This workshop is designed for recently appointed Managers. It is presented in
two parts, beginning with the personal development skills needed for the new manager and thereafter
proceeding to the management of others ... more

-----------------------------------------------------------------------------------------------------------------------------------------------------

Certified Contact Center Team Leader Program

Certified Train the Trainer

The Power of 360 Branding Workshop

Certified Contact Center Manager Program

Corporate Entrepreneurial Leadership

Young Executive Leadership

Coaching and Mentoring for Performance Workshop