Date: 1st - 2nd July
Speaker: Mr. Ernie Chen
Course Fees: RM1,900
In today’s competitive global environment where organizations compete in 1 single market platform - the only way to compete is to differentiate or die. Many assumed that by creating and developing better product quality than their competitors is sufficient to win the business game. They surround themselves with gurus that speak about quality, customer orientation and various forms of leadership that will forever change their organizations. This program changes all that does not really differentiate your products and organizations by providing you specifics that you can apply to really differentiate your organization from the rest. This program is both conceptual and hands-on brand development based. It embodies 6 modules
throughout 2 experiential learning days. Participants will experience the sessions through a combination of short lectures, sharing sessions, group learning activities, action planning and case studies.more

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Business Writing Skills
Date: 7th - 8th July
Speaker: Ms. Aneesa Alphonsus
Course Fees: RM1,200
This practical workshop delves into how to send precise and concise written messages to a receiver
with a high level of professionalism. The workshop highlights the need for a polished structured
business writing format, the importance of using contemporary appropriate and grammatically
correct language in a message and current practiced and accepted standards of professional
writing.more

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Certified Help Desk Professional
Date: 8th - 9th July
Speaker: Mr. Ken Ng
Course Fees: RM1,900
Soft skills based, this certification identifies professionals that have reached an essential standard of customer service competency in dealing with customers over the phone in a technical environment. Designed specifically with the Technical Support professional in mind, CHDP offers the skill sets necessary for him/her to better adapt and perform in a technical support environment.

The participants of this workshop will develop the necessary knowledge and skills to work in an inbound or outbound Help Desk environment. Additionally, it provides the participants with an understanding of the analytical process required for solving technology related problems over the phone..more

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Finance for Non Finance Managers
From Executive to Manager - The Transation
HR for Non-HR Executives and Managers
Event Management
Business Communication Skills
Customer Focused Selling
Professional Speaking Skills
Technical Report Writing
Professional Project Management
Winning Leadership
English For Executive and Non-Executive
Train The Trainer - Experiential Learning Facilitation
Training Need Analysis
Customer Service and Administrative Skills
Assertiveness and Conflict Management
Media Interviewing Skills
Media Communications
Powerful Presentation Skills
Certified Contact Center Team Leader
Service and Image Grooming Workshop
Effective Supervisory Skills
Effective Communication Skills
Winning Attitude
English Communication
Managing Difficult Customers and Service Recovery Essentials
Creative and Problem Solving @ Work
Contact Center Inbound Teleskills
English Writing Skills
Leaders Speak!
Leaders Communicate!