High Performance Selling and Powerful Closing Techniques Workshop
Date: 3rd – 4th March 2010
Speaker: Ken Ng
Course Fees: RM 1900
This workshop conditions sales people for success, and provides them with proven sales techniques and
strategies used by top sales performers all over the world.

The workshop introduces sales professionals to have winning attitudes together with performance
enhancement strategies so that they will have the confidence and certainty to break through any limitations.

The sales professionals will also learn the psychology of people buying behaviors and the most powerful
persuasion and influence strategies from top income producers worldwide. This ensures they will consistently and continuously deliver desired results..more

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The Power of 360 Branding Workshop
Date: 8th – 9th March 2010
Speaker: Ernie Chen
Course Fees: RM 1900
If you think brands are only for Starbucks and Maybank, think again. Every single organization has its own
personality, its own identity, its own set of characteristics. As the business landscape gets increasingly
competitive, it's more important than ever to brand your organization by clearly conveying your organization's
focus, credibility, and unique contributions. The program will provide leaders and brand executives an
encompassing understanding of the world of branding in an experience based environment. This program is both conceptual and hands-on brand development based.. more

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Certified Contact Center Manager Program
Date: 10th – 12th March 2010
Speaker: Ken Ng
Course Fees: RM 3500
The Contact Center Manager must possess leadership and operational skills in order to manage an efficient contact center. The operational skills would include goal setting, staffing, training & development and performance metrics. The Contact Center Manager must also be familiar with the entire customer escalation process and diffusing volatile customer situations. This operations manager must demonstrate both tactical competence and strategic awareness in regards to servicing their company’s customer capital. This includes long range planning, working with marketing on forecasting and setting a vision for the contact center operation that is in line with the company mission... more

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Contact Center Inbound Tele-skills Workshop
Essential Communication Skills Workshop
Certified Contact Center Team Leader Program
Finance for Non Finance Manager Workshop
Action Leadership Workshop 
Event Management Workshop