| |
|
|
|
|
| |
|
|
|
|
| |
 |
ATCEN Corporate Profile Download |
|
|
|
| |
|
|
|
|
| |
Contact Center |
|
|
Customer Service |
| |
Frontline
Contact Center Inbound Tele-Service
Persuasive Tele-Collection Skills
Certified Contact Center Professional (CCCP)
Certified Help Desk Professional (CHDP)
Management/Operations
Contact Center Awareness
Contact Center Coaching
Service Level Agreement Management
Developing a Contact Center Quality Monitoring Program
Certified Contact Center Team Leader (CCCTL)
Certified Contact Center Manager (CCCM) |
|
|
Frontline
Customer Service Mindset & Attitude
Telephone Etiquette
Creating the WOW Customer Experience
Managing Difficult Customers & Service Recovery Essentials
Certified Customer Service Professional (CCSP)
Management/Operation
Managing the Branded Customer Experience
Customer Service Coaching
|
| |
|
|
|
|
| |
Sales & Business Development |
|
|
Management Development |
| |
Essential Level
The Sales Champion Mindset & Attitude
Customer Focused Selling
Retail Sales & Service
Outbound Tele-marketing & Cold Calling
Advance Level
High Performance Selling & Powerful Closing Techniques
Handling Sales Objections & Negotiation Skills
High Impact Sales Presentation Skills
Up-Selling & Cross-Selling
Relationship Marketing
Key Account Management & Selling to Senior Management
Certified Sales Professional (CSP)
Management/ Operation
High Performance Sales Force Management
Sales Coaching & Motivation
Strategic Marketing Management
Successful Tele-Sales Management
|
|
|
Management Development
Young Executive Leadership
Effective Supervisory Skills
Executive to Manager – The Transition
The 8 Critical Skills of A Manager
Assertiveness & Conflict Management Skills
Leadership
Leadership 21
Action Leadership
Strategic Leadership Communication
Business Management
Strategic Planning
Strategic Thinking and Mind Mapping
Change Management
Performance Management for Results – Balanced Scorecard
Coaching for High Performance
Project Management
Behavioural Interviewing Skills
Finance for Non-Finance Managers
HR for Non-HR Managers
Creativity & Problem Solving @ Work
Media Interviewing Skills
|
| |
|
|
|
|
| |
Clerical Development |
|
|
Human Capital Development |
| |
Effective Administration and Office Management Skills
General Office Skills for Clerical and Administration Staff
Administration and Clerical Skills
Financial Competence and Clerical Skills for Clerks |
|
|
Positive Work Attitude
Emotional Intelligence (EQ) for Workplace Effectiveness
Training Needs Analysis & Evaluation
Train the Trainer – Experiential Learning Facilitation
Certified Trainer Program
|
| |
|
|
|
|
| |
Quality Management |
|
|
Supply Chain Management |
| |
5S Best Practices
7QC Tools and Effective QCC in Productivity
New 7QC Tools
Effective Cost Reduction Measures and Maintenance Techniques
Lean Manufacturing (Basic / Intermediate/ Advance )
SIX SIGMA (White / Green / Black Belt)
Total Quality Management
Zero Defect Through Poka Yoke
|
|
|
Dimensions of Supply Chain Management
Effective Warehouse and Inventory Management Techniques
Effective Total Logistics Management
Global Import and Export Procedures and Strategies
Managing Shipping Documentation and Procedures using Incoterms
Strategic Purchasing & Procurement Cost Reduction |
| |
|
|
|
|
| |
Communication, Presentation & Writing |
|
|
|
| |
Communication
Effective Communication Skills
English Communication Skills
Business Mandarin Speaking Skills
Customer Service English
Accent Neutralization for Contact Centers
Presentation
Professional Image and Grooming Skills
Powerful Presentation Skills
Public Presentation Skills
Writing Skills
Business Writing Skills
Technical Report Writing
|
|
|
|
| |
|
|
|
|
| |
|
|
|
|
| |
|
|
|
|
