ATCEN Corporate Profile Download      
         
  Contact Center    

Customer Service

 

Frontline

  • Contact Center Inbound Tele-Service
  • Persuasive Tele-Collection Skills
  • Certified Contact Center Professional (CCCP)
  • Certified Help Desk Professional (CHDP)

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    Management/Operations

     

  • Contact Center Awareness
  • Contact Center Coaching
  • Service Level Agreement Management
  • Developing a Contact Center Quality Monitoring Program
  • Certified Contact Center Team Leader (CCCTL)
  • Certified Contact Center Manager (CCCM)
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    Frontline

     

  • Customer Service Mindset & Attitude
  • Telephone Etiquette
  • Creating the WOW Customer Experience
  • Managing Difficult Customers & Service Recovery Essentials
  • Certified Customer Service Professional (CCSP)

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    Management/Operation

     

  • Managing the Branded Customer Experience
  • Customer Service Coaching
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    Sales & Business Development

    		   

    Management Development

     

    Essential Level

     

  • The Sales Champion Mindset & Attitude
  • Customer Focused Selling
  • Retail Sales & Service
  • Outbound Tele-marketing & Cold Calling

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    Advance Level

     

  • High Performance Selling & Powerful Closing Techniques
  • Handling Sales Objections & Negotiation Skills
  • High Impact Sales Presentation Skills
  • Up-Selling & Cross-Selling
  • Relationship Marketing
  • Key Account Management & Selling to Senior Management
  • Certified Sales Professional (CSP)

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    Management/ Operation

     

  • High Performance Sales Force Management
  • Sales Coaching & Motivation
  • Strategic Marketing Management
    • Successful Tele-Sales Management     		   

    Management Development

    • Young Executive Leadership
    • Effective Supervisory Skills
    • Executive to Manager – The Transition
    • The 8 Critical Skills of A Manager
    • Assertiveness & Conflict Management Skills

     

    Leadership

     

  • Leadership 21
  • Action Leadership
  • Strategic Leadership Communication

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    Business Management

     

  • Strategic Planning
  • Strategic Thinking and Mind Mapping
  • Change Management
  • Performance Management for Results – Balanced Scorecard
  • Coaching for High Performance
  • Project Management
  • Behavioural Interviewing Skills
  • Finance for Non-Finance Managers
  • HR for Non-HR Managers
  • Creativity & Problem Solving @ Work
  • Media Interviewing Skills
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    Clerical Development

    		   

    Human Capital Development

     
  • Effective Administration and Office Management Skills
  • General Office Skills for Clerical and Administration Staff
  • Administration and Clerical Skills
  • Financial Competence and Clerical Skills for Clerks
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  • Positive Work Attitude
  • Emotional Intelligence (EQ) for Workplace Effectiveness
  • Training Needs Analysis & Evaluation
  • Train the Trainer – Experiential Learning Facilitation
  • Certified Trainer Program
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    Communication, Presentation & Writing

    		   

    Safety and Standards

     

    Communication

     

  • Effective Communication Skills
  • English Communication Skills
  • Business Mandarin Speaking Skills
  • Customer Service English
  • Accent Neutralization for Contact Centers

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    Presentation

     

  • Professional Image and Grooming Skills
  • Powerful Presentation Skills
  • Public Presentation Skills

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    Writing Skills

     

  • Business Writing Skills
  • Technical Report Writing
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    Safety

     

  • Occupational First Aid and CPR
  • Effective Safety and Health Management and Auditing
  • EMS Internal Audit
  • Hazard Identification, Risk Assessment and Controls

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    Standard

     

  • Professional Project Manager (Certification)
  • ISO 9001 Lead Assessor Course (Certification)
  • ISO 14001 Awareness Program
  • ISO 17025 Introduction
  • ISO 17025 Documentation and Implementation
  • ISO 17025 Internal Quality Auditing
  • Measurement and Calibration Systems
  • Measurement Uncertainty
  • ISO 17025 Lead Assessor Course (Certification)
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      Quality Management    

    Supply Chain Management

     
  • 5S Best Practices
  • 7QC Tools and Effective QCC in Productivity
  • New 7QC Tools
  • Effective Cost Reduction Measures and Maintenance Techniques
  • Lean Manufacturing (Basic / Intermediate/ Advance )
  • SIX SIGMA (White / Green / Black Belt)
  • Total Quality Management
  • Zero Defect Through Poka Yoke
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  • Dimensions of Supply Chain Management
  • Effective Warehouse and Inventory Management Techniques
  • Effective Total Logistics Management
  • Global Import and Export Procedures and Strategies
  • Managing Shipping Documentation and Procedures using Incoterms
  • Strategic Purchasing & Procurement Cost Reduction
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