Speaker: Mr. Jeremy Lee
Course Fees: RM1,900
The knowledge professional works in a fast-paced and stressful environment. Organizations are
utilizing coaching to communicate, motivate, discipline and enhance knowledge and skills. 
This workshop specifically looks into coaching techniques and applications that are relevant to the workplace. To further develop managers with the essential skills required to coach, this 2-day workshop will provide a hands-on fully interactive session to utilize skills learnt immediately with immediate
feedback on improvement areas.more

----------------------------------------------------------------------------------
Customer Focused Selling (PROLUS)
Date: 18th - 19th February
Speaker: Mr. Yandaro Amien
Course Fees: RM800
The sales professional is usually the customer’s first point of contact with an organization. This
workshop specifically looks into highly beneficial customer focused sales techniques and applications.
The Customer Focused Selling Workshop introduces professionals to the key elements associated
with superior sales techniques and strategies.  This workshop consists of modules that teach
participants skills such as selling via telephone, face to face and transforming potential prospects
to advocates. more

----------------------------------------------------------------------------------
From Executive to Manager "The Transition"
Date: 25th - 26th February
Speaker: Mr. Jeremy Lee
Course Fees: RM1,900
The move from completing your own personal tasks to managing and being responsible for the
workload of others can often be a daunting one. This Workshop is aimed at recently appointed Managers.
It is presented in two parts, beginning with the New Manager and thereafter proceeding to the
management of others.

Using real world scenarios it covers the skills required to make the adjustment from working alongside your colleagues to managing and motivating them to work for you. It also includes appropriate attitude
when dealing with employees, making a positive first impression, gaining respect as a new
manager, and maintaining control to enhance productivity.more

----------------------------------------------------------------------------------

Certified Help Desk Professional
Certified Contact Center Manager
Managing Difficult Customers and Service Recovery Essentials
Key Account Management and Selling to CXOs
Handling Sales Objections and Negotiation Skills
Tele-Collection Skills
Certified Train the Trainer
Training Needs Analysis and Evaluation
Behaviour Interviewing Skills
Leadership 21
Media Communications
PR & Media Management
Certified Contact Center Team Leader
Effective Administration and Office Management Skills
General Office Skills for Clericals and Admin Staff
Financial Competence and Clerical Skills for Clerks
Technical Report Writing
Powerful Presentation Skills
10 Ultimate Tips for Presentation Confidence
Leaders Speak!
Effective Communication Skills
10 Ultimate Tips for Communication Confidence
Professional Image & Grooming
Leaders Communicate!
English Communication Skills
English For Executives & Non-Executives
Professional Speaking Skills
Action Leadership
Assertiveness and Conflict Management
Finance for Non-Finance Managers
Entrepreneur Skills Development for Corporate Executive
Entrepreneur Skills Development for Business Owner

  
     


   
     
      
     
   

 

Customer Service/ Contact Center Training

  
 


“Had a lot of fun. Look forward for the CCCM training next. Ken is definitely fantastic Trainer.” -- Mayurdeep Baruah, Hewlett-Packard (M) Sdn Bhd, Certified Contact Center Team Leader Program

 

“Mr. Jeremy Lee is a great facilitator. This is a good service training I ever attend. Well done!” --- Etiqa Insurance Berhad, Advanced Inbound Tele-Service Workshop

 

“It was good and presented well will be useful in the future by handle the customer in a proper way. Ken gave a lot information & feedback to overcome Difficult Customer's. I manage to understand the full process and will ensure it will be in use in future.” – DHL Express (Malaysia) Sdn Bhd, Managing Difficult Customers Workshop

 

“I really enjoyed this workshop and I would like to join again if I have the opportunity. I really need the skills in term of work and I think this workshop really works for me and it's fantastic!!” – Prometric B.V Contact Center English, Accent Neutralization Workshop
       

“Fantastic Speaker!! WOW!!! I actually thought its going to be real boring, but not only the content change my perception but the way the task was delivered but speaker himself. Excellent communication, 5 Star!” – DHL Express (M) Sdn Bhd, Managing Difficult Customers Workshop

 

“I would like to congratulate & thank the facilitator for the 'lively' & 'informative' program in this 2 days as it give a lot of valuable information for future use.” – Tenaga Nasional Berhad, Effective Customer Service Communication Skills Workshop

 

“A very eye opening & vision broadening training. Fantastic trainer & never bore us of what he has shown & guide to us. Tremendously great!” – SRG Asia Pacific Sdn Bhd, Contact Center Leadership Workshop


  
  Sales Training  
 

“I think this is one of the best training I ever attended. The whole session was nice, lively environments, trainer able to encourage the trainees to participate. Thank for all the teachings!!! The training is excellent, lots of benefit, learn to improve in future.” – Dell Asia Pacific Sdn, Dell Selling Skills Workshop

“Overall, it's quite different from other workshops I've attended, It's more realistic and related to our job.” – DiGi, Enterprise Business Sales Workshop

  
 
Read more
  

         
     
         
     
  PSMB Information:  
 

PSMB Act 2001
(Registration of Employers and Payment of Levy)

For PROLUS
Download: Tuntutan Majikan & Attendance List

 

For SBL-Khas

Download: Tuntutan Majikan & Attendance List

 
ATCEN Academy