Contact Center Inbound Tele-skills Workshop
Date: 24th – 25th March 2010
Speaker: Darren Suresh Kumar
Course Fees: RM 800
This workshop is specifically designed and developed for Contact Center Inbound Professionals. The
workshop will use relevant examples from the contract center environment to enhance the skills of the
participants.

This workshop covers all critical aspects of knowledge and skills that contact centers inbound professional will utilize in their daily operations. Areas such as contact center fundamental communication, call management, call courtesy and professional customer service principles are incorporated into the workshop..more

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Essential Communication Skills Workshop
Date: 5th – 6th April 2010
Speaker: Darren Suresh Kumar
Course Fees: RM 800
Essential Communication Skills is a two-day training workshop that assists you to express yourself more
effectively to others.

With the enhance communication skill you will then have greater influence and appear
more confident in front of others. This is a highly practical and interactive course will focus on enhancing your verbal and body communication. This is to ultimately ensure that you are utilizing all possible channels of communication to transmit your messages clearly and effectively.

By the end of the workshop you will have developed a greater flair in communicating and learnt how to use your own personal style to maximum effect... more

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Certified Contact Center Team Leader Program
Date: 7th – 8th April 2010
Speaker: Ken Ng
Course Fees: RM 2500
The Certified Contact Center Team Leader Program is developed for contact center middle management
individuals. The Team Leader forms the crucial link between operations, management and agents. These
individuals face high levels of stress and are usually promoted based on the fact that they were high
performing “Super” agents. However, not all individuals are natural leaders and may not have the proper
skills to transform themselves from a highly stressed position to exceedingly successful performance.

The CCCTL is a comprehensive program that provides insights into the day-to-day leading and management
of a team in a knowledge-based environment that demands competent leaders in creating and leading highly
successful, loyal and motivated teams. Most importantly, this program will provide Team Leaders with the
fundamental bridging skills between the agent and the Team Leader... more

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Finance for Non Finance Manager Workshop

Action Leadership Workshop 
Event Management Workshop

Certified Help Desk Professional Program
Stress & Time Management- The EQ Approach
Train The Trainer – Experiential Learning Facilitation Workshop 
Assertiveness & Conflict Management Workshop
Effective Business Writing Skills Workshop 
Key Account Management & Selling to Senior Management Workshop 
Program Kemahiran Penyeliaan Efektif 
Leaders Launch: Young Executive Retreat
Powerful Presentation Skills  Workshop 
Managing Difficult Customers and Service Recovery Workshop  
Closing the Organization's Learning & Development Needs Workshop
Certified Call Quality Management Program
Executive to Manager- The Transition Workshop 
Program Mengurus dan Mengendalikan Pelanggan Sukar 
Persuasive Tele-Collection Workshop 
Coaching & Mentoring for Performance